1-416-388-3964 [email protected]

What can I expect in the first session?

Your safety and confidence are primary. Most first appointments are for one hour. I will introduce myself to you and provide you with an overview of my experience and credentials. You will be asked to review and sign a Consent to Services Agreement which should answer most of the questions you may have about the process.

You can expect a discussion about your presenting problem or concern, and the gathering of relevant historical and medical information.

Fees are based on a 50-minute session with time to reschedule a follow-up appointment and arrange payment.

General Therapy:
For therapy clients who need individual, couple, or family counselling, the fees are set and agreed upon at the initial interview and paid for by the client at the end of each session. Payment is accepted by email transfer, Visa, or Mastercard.

Although OHIP does not cover psychotherapy services, most extended health benefits programs do.

Motor Vehicle Accident (MVA):
If you were psychologically injured as a result of a motor vehicle accident then your assessment and treatment will be under the supervision of a registered psychologist and, if approved, will be covered and paid directly by your auto insurance carrier.

Workers Safety Insurance Board (WSIB):
If you were psychologically injured as a result of a workplace injury then, if approved, treatment will be provided under the supervision of a registered psychologist and your fees will be covered and paid directly by the WSIB.

Short and Long Term Disability:
If you are unable to perform your work duties due to a psychological condition and are eligible for short or long term disability, then your disability insurance carrier may cover your therapy sessions. Unfortunately, many companies will expect the client to pay for the therapy sessions out of their own pocket.

Psychotherapy services are covered by most extended insurance plans. Some plans cover psychotherapy provided by a Registered Psychotherapist or Social Worker and others require the supervision of a registered psychologist. Joanne L. Pilon is registered as a treatment professional with the Employee Assistance Plan (EAP), Homewood Human Health Solutions. Psychotherapy services are not covered by OHIP (Ontario Health Insurance Plan). Please check your insurance plan regarding coverage and claim procedures.

We have therapists who provide individual, couple, and family therapy. Often when one member of a family has a problem, everyone is affected. Wherever possible we encourage the family to meet together and help develop solutions and strategies that will work for them.

Services do not require a referral from a doctor. However, a referral for service may be required by your insurance carrier. Various plans differ so please check with your coverage provider regarding claim procedures prior to your first appointment. If a referral is needed by your doctor, it need only state, “I refer _________ for a psychotherapy consultation or assessment”.


Psychiatrist: A psychiatrist is a medical doctor who specializes in mental health issues. Psychiatrists are able to diagnose and prescribe medications. Some psychiatrists also provide counselling/psychotherapy. A psychiatrist is covered by OHIP. Registered Psychologist: A psychologist has a Ph.D. in psychology and is registered with the College of Psychologists of Ontario. A psychologist is able to diagnose mental health issues and provide assessments and counselling/psychotherapy. Registered Psychotherapist: A psychotherapist most often has a Master’s degree or a Master’s of Arts degree in Education or psychology and is registered with the College of Registered Psychotherapists in Ontario A psychotherapist is able to provide assessments and counselling/psychotherapy.  Registered Social Worker:  A social worker has a master’s degree in Social Work and is registered with the Ontario College of Social Workers and Social Service Workers and is able to provide assessments and counselling/psychotherapy.